Pharmacy back office support
Running a pharmacy generates a significant volume of administrative and compliance work — routine submissions, contract notifications, ICB correspondence and more. TI Pharmacy Consultancy provides reliable back office support so you can focus on patient care.
What we do
- Routine PCSE and ICB submissions and notifications
- Contract change notifications and correspondence management
- Monitoring contract compliance obligations and deadlines
- Supporting locum and staffing documentation requirements
- Responding to ICB queries on your behalf
- General pharmacy regulatory administration
How it works
Scope agreement
We agree the scope of back office support based on your pharmacy's needs.
Ongoing management
We handle routine submissions, correspondence and compliance tasks on your behalf.
Reporting
We keep you informed of actions taken and any matters requiring your decision.
Frequently asked questions
TI Pharmacy Consultancy's back office support covers the full range of routine regulatory and administrative tasks that community pharmacies generate — PCSE submissions, ICB notifications, contract change correspondence, compliance deadline monitoring, superintendent notifications and responses to ICB queries. The scope is agreed at the outset based on your pharmacy's specific needs.
Back office support is provided on a monthly retainer basis, giving you a predictable cost and a consistent point of contact for all routine regulatory administration. The retainer level is agreed based on the volume and complexity of work involved. We discuss this openly at the initial consultation stage.
Yes — many clients use back office support as an ongoing service while also instructing us for specific applications or regulatory matters as they arise. Having an existing relationship means we already understand your pharmacy and can respond quickly when time-sensitive matters occur.
Back office support covers the day-to-day administrative workload — submissions, notifications, correspondence. Contract compliance support focuses specifically on ensuring your pharmacy meets its ongoing contractual obligations under the Community Pharmacy Contractual Framework and your NHS contract terms. Both services are available separately or together.
Yes. TI Pharmacy Consultancy provides back office support for community pharmacy contractors in both England and Wales. For Welsh contractors, we work within the NHS Wales framework and correspond with local health boards as required.
Ready to start?
Contact us for a free initial assessment. We will review your situation and give you an honest view of your options and the likely chances of success — before you commit to anything.
Get in touch